Data Privacy Policy for VELUX ACTIVE with NETATMO

Effective from 1st October 2018

1. Purpose of document

Collecting, processing and storing of data is essential to deliver the key benefits of VELUX ACTIVE; namely, indoor climate control. We continuously aim to improve the VELUX ACTIVE Products and Services for a relevant and safe up-to-date user experience (hereinafter “the products and services”). 

It is fundamental to us that your personal data is protected and that you as the customer can easily understand which personal data we collect, process and store and for which purposes. Thus, we are completely open and informative about how we handle your data and we go to great lengths to keep your personal data safe. The purpose of this document is to clearly inform you about how we collect, process and store your personal data.  

2. Our promise 

Based on our corporate principles, as well as our commitment to comply with the European Data Protection Regulation (2016/679 of 27 April 2016) “GDPR”, we promise the user the following: 

  • VELUX A/S (the data controller) will only collect the personal data outlined in section 3. Only selected trusted employees at VELUX A/S (hereinafter referred to as “VELUX”), NETATMO and the VELUX sales companies (the data processors) have access to your personal data and will treat it confidentially.
  • To be transparent and open about our collection, processing and use of personal data.

3. Which personal data are we collecting and for which purposes? 

3.1. Contact information

Data type

Location, username and email provided by the user through account registration in the application.

Directly/indirectly identifiable personal data

Your email, location and username are considered as information that can directly identify a user. This information is thus directly identifiable data fields.

What we are using it for (processing & purpose)

Contact information is needed to enable you to use the products and services, send you account notifications, product and service updates, software updates and upgrades.

Who has access?

If you agree to receive information and marketing material, your acceptance hereof and your email account will be forwarded to the VELUX sales company established in your home country. In the period, where you receive information and marketing material, the personal data will be stored at NETATMO's datacenter and in VELUX

3.2. User data

Data type

User data relates to your activity in the application, the settings in the app, and has a unique ID attached to you as a user.

Directly/indirectly identifiable personal data

When tracking movements in the app, we cannot see who is using the app. However, in the rare case of an app continuously crashing, we have the option of taking the unique ID of the user ID in the app analytics system and look for the user email in another system. User data is hence indirect personal data.

What we are using it for (processing & purpose)

User data enables us to improve the product functionalities and services and to ensure that the product functionalities are continuously up-to-date with new technologies etc.

Who has access?


3.3. Product status data, information & sensor data

Data type

Information about the user's VELUX ACTIVE software version, IP address, product IDs, hardware version and installation.

Directly/indirectly identifiable personal data

Unique identifiers such as the IP address and the MAC address of your devices are considered directly identifiable personal information. Hardware version, software version and sensor values are considered as indirectly identifiable, as they, if isolated, cannot lead to anyone identifying a person.

What we are using it for (processing & purpose)

The product information and sensor data enable the algorithms to provide you the core services of VELUX ACTIVE to ventilate and automatically regulate your indoor climate. Further, it enables us to improve our software and hardware, and understand and respect your preferences for a better service experience.

Who has access?

VELUX and selected individuals within the VELUX sales companies as listed below will have access to this data for support purposes. The data is collected and stored by NETATMO & VELUX

3.4. Service history

Data type

Service history is the accumulation of service calls or requests, visits and other online support. Further, when provided by the user in tickets, it includes name, phone number, email address and address.

Directly/indirectly identifiable personal data

The accumulated service history is both directly and indirectly personal information. When requesting support online, you are asked to fill in personal information, for us to contact you. When filling in this information and sending it to us, you agree to (consent) us contacting you concerning this request and to saving your information.

What we are using it for (processing & purpose)

Service history enables us to provide you service on the product. Further, it enables us to support you concerning questions on guarantee, troubleshooting and in the unlikely event of a broader problem occurring on several products, we can quickly rectify and remedy the issue.

Who has access?

VELUX and selected individuals within the VELUX sales companies as listed below will have access to this data for support purposes. The data is collected and stored by VELUX.

4. Erasure of personal data

We store your personal data for the entire period you use your products and services and until you disconnect the products from the server plus one year. Hereafter, we either delete your personal data or anonymize/aggregate it so that you can no longer be identified on the basis of your personal data.

In case you have signed up for VELUX information and marketing material, we store your contact information until you unsubscribe from VELUX information and marketing material. 

5. Limitations

The privacy policy governs the data retrieved by VELUX through own products and services. If the user employs other smart home control systems (for example Apple Homekit) to execute functions with VELUX products and services, these systems or kits might collect, process and share personal data, for which VELUX cannot be held responsible and/or liable. Please make sure to read the privacy policies from such third-party providers.

6. The right to be forgotten and access to personal data 

The user of the products and services has the right to be forgotten, meaning that the user can request to have his or her account closed and have all direct personal data information deleted. When the direct personal data has been deleted, you will no longer be identifiable on the basis of the indirect personal data. 

The user can at any point in time contact VELUX to get an overview of the personal data stored and processed on the user by VELUX and request a transcript of the personal data stored by VELUX. 

Moreover, you may request your personal data to be rectified in the event of e.g. a name change. Contact us via the mobile application or at for the above-mentioned requests. 

The user has the right to transfer his/her personal data to another company, which is also a data controller. In order to do so, you have the right to ask VELUX to provide your personal data in a format that is commonly readable for other data controllers. 

If you have given your consent to receive VELUX information and marketing material, and you no longer wish to receive it, you can always revoke your consent at the end of information and marketing emails or by contacting the above email address or follow the link in the marketing email.

In case you want to file a complaint about VELUX's processing of your personal data, you may address your complaint to:

Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
Phone: 0800 803 909 (Monday to Friday, 10:00am to 3:00pm).

7. The users, homes and guests

One user of the products and services can have several homes, in which case the same privacy policy applies to all the user’s homes and to the entire setup. 

The user of a home can also invite up to 20 guests to operate the products and services. In case of the latter, the guest accounts are governed by the same privacy policy, and with the same data and operational setup as the host. 

8. Governing legislation

The GDPR applies to personal data from which an individual is identifiable, whether directly or indirectly. 
VELUX and the VELUX sales companies comply with the GDPR entering into force on 25 May 2018, and all relevant national laws in force from time to time.

9. Server

Personal information will be stored on a server located in the European Union. VELUX instructs the data processor responsible for the server to have technical and safety measures in place to keep your personal data safe.

10. Updates

It is the responsibility of the user of the product to stay updated on the privacy policy relating to the products and services. We recommend that you read the privacy policy from time to time to keep yourself updated.

11. The parties

The role of the provider(s) of the products and services is:

Data controller: VELUX A/S, Ådalsvej 99, 2970 Hørsholm, Denmark - CVR 46 91 14 15, is accountable for collecting, processing and storing your personal data. 

Data processor 1: VELUX sales companies, which are owned 100 % by VELUX. VELUX sales companies in each country are responsible for the sales and services of VELUX ACTIVE products to end-users in the country where they are located. Please see the list of VELUX sales companies at the end of this privacy policy.

Data processor 2: NETATMO SAS, 93 Rue Nationale, 92100 Boulogne-Billancourt, France, Reg no. 532501848, is responsible for developing the VELUX ACTIVE products and for transferring personal data to VELUX. VELUX instructs NETATMO SAS to have technical and safety measures in place to keep your personal data safe.

See appendix 1 for VELUX affiliates. 

12.  Legal requirements for data sharing

We will not share personal data with any third-party company, except from the listed parties in section 11. We will under no circumstances sell your personal data.

From time to time, we use third-party IT consultants to service and maintain the products and IT systems, but such third-party IT consultants will be under confidentiality obligations and instructions from VELUX.

In certain cases, we are required by law or legal processes to share specifically required data with the relevant legislative body requesting access to the personal data. This is relevant only under strict legal requirements, such as by request of a court order, and will be treated with due care. If we must share your personal data with the above-mentioned legal entities, we will do our best to provide you with notice in advance by email or by other means, unless we are prohibited by a court order from doing so or where the request or legal process is directly related to a regulatory investigation. In the latter case, we will ensure that your disclosed personal data is treated as confidential.

13. Contact

Feel free to contact us for further details here:

14. Appendix 1 - VELUX Sales Companies

UE VELUX Roof Windows, Str. L. Bedi 31 Minsk, Belarus
VELUX (CHINA) Co., Ltd., No. 21 Baihe Road Hebei Province, China
VELUX America LLC, 104 Ben Casey Drive Fort Mill, United States of America
VELUX Argentina S.A., Colectora Panamericana Buenos Aires, Argentina
VELUX Australia Pty. Ltd., 78 Henderson Road, Alexandria, New South Wales, 2015, Australia
VELUX Belgium, Boulevard de lEurope 121 Bierges, Belgium
VELUX Bosna i Hercegovina d.o.o., Dzemala Bijedica 295 Ilidza, Bosnia and Herzegovina
VELUX Bulgaria EOOD, Pelister 6 Sofia, Bulgaria
VELUX Canada Inc., 2740 Sherwood Heights Dr. Oakville Ontario, Canada
VELUX Çati Pencereleri Ticaret Limited Sirketi, Girne Mah. Girne Cad.Istanbul, Turkey
VELUX Ceská, republika, s.r.o. Budejovicka 1550/15A Praha, Czech Republic
VELUX Chile Limitada, San Patricio 4099 Santiago, Chile
VELUX Company Ltd., Woodside Way Fife, United Kingdom
VELUX Danmark A/S, Breeltevej 18 Hørsholm, Denmark
VELUX Deutschland GmbH, Gazellenkamp 168 Hamburg, Germany
VELUX Eesti OÜ, Peterburi tee 2 A Tallinn, Estonia
VELUX France, 1 rue Paul Cézanne Morangis, France
VELUX Hrvatska d.o.o., Avenija Veceslava Holjevca 40 Zagreb, Croatia
VELUX Italia s.p.a., Via Strà 152 Colognola ai Colli, Italy
VELUX Japan Ltd., 1-23-14 Sendagaya Tokyo, Japan
VELUX Latvia SIA, Liepajas iela 34 Riga, LatviaVELUX Lietuva, UAB, S.Žukausko 49 - 8A Vilnius, Lithuania
VELUX Magyarország Kft., Zsófia utca 1-3 Budapest, Hungary
VELUX Nederland B.V., Molensteijn 2 De Meern, Netherlands
VELUX New Zealand Ltd., 62B Princes Street Auckland, New Zealand
VELUX Norge AS, Gjerdrumsvei 10D Oslo, Norway
VELUX Polska Sp. z o.o., ul. Krakowiaków 34 Warszawa, Poland
VELUX Portugal, Lda., Travessa das Pedras Negras Lisboa, Portugal
VELUX Romania S.R.L., Aurel Vlaicu 40 Brasov, Romania
VELUX Schweiz AG, Industriestrasse 7 Trimbach, Switzerland
VELUX Slovenija d.o.o., Ljubljanska cesta 51A Trzin, Slovenia
VELUX Slovensko, s.r.o., Galvaniho 7/A Bratislava, Slovakia
VELUX Spain, S.A., Calle Chile 8 Madrid, Spain
VELUX Srbija d.o.o., dr Ive Popovica Ðanija 3 Beograd, Serbia
VELUX Suomi Oy, Lämmittäjänkatu 6 Helsink, Finland
VELUX Svenska AB, Karbingatan 22 Helsingborg, Sweden
VELUX Ukraina TOV, Revutskoho 44 Kiev, Ukraine
VELUX Österreich GmbH, Veluxstrasse 1 Wolkersdorf, Austria
ZAO VELUX ul., Nizhnyaya Syromyatnicheskaya 10 Moscow, Russian Federation